Chartway Group is a Kent-based development and construction group providing services to deliver improved communities and environments.
Westerhill Homes by Chartway is a private housebuilder with a single mission – to deliver quality housing developments across South East England.
LetLife is the newest addition to the Chartway Partnerships Group, a brand created specifically for private rented family homes.
Chartway Partnerships provides a complete range of building services across Kent, East Sussex, Surrey and South London.
Chartway Drylining specialises in drylining, screeding, plastering, & rendering for housebuilders and developers across the Kent and the South East.
What happens if something goes wrong in my new home?
Throughout this process and within your two-year warranty period, you can contact our Customer Services team on 01622 740145 or email customercare@chartwaygroup.co.uk.
Who do I contact if something goes wrong at the weekend or out of office hours?
For out-of-hours emergencies, please dial 0345 877 8104 – available for urgent calls, ensuring that we are available around the clock.
What is the Customer Services Procedure once I’ve moved in?
We have a customer visit timeline when a new home legally completes.
- 3 days after completion, our Site Manager & Sales Consultant will make a courtesy visit to you, to ensure you are happy with your new home.
- 14 days after completion a second courtesy call will be made by the Site Manager & Sales Consultant.
- 28 days after completion our Customer Services Team will make an introductory telephone call to you.
- You will receive a Welcome Letter from our Customer Services Team.
What else do I need to know?
You also have a ten-year warranty with your new home which starts the day of legal completion.